Frequently Asked Questions

1. Who are we and what does our global distribution platform do?

We are a global electric motorcycle distribution platform powered by Chongqing Qiulong Technology Co., Ltd., specializing in the international supply of Surron electric motorcycles, OEM replacement parts, accessories, and dealer support solutions.

Our mission is to connect riders, retailers, distributors, and businesses worldwide with reliable access to high-performance electric motorcycles and genuine components. Through an established international supply network, we support customers across North America, Europe, Asia-Pacific, Africa, and South America.

Unlike traditional online retailers, our focus extends beyond individual bike sales. We provide complete distribution solutions, including:

• Electric motorcycle supply
• Wholesale purchasing programs
• Dealer partnerships
• International shipping solutions
• OEM parts availability
• Technical support
• Compliance documentation assistance
• After-sales service support

Whether you are purchasing a single electric motorcycle, expanding your dealership inventory, or sourcing replacement parts, our goal is to provide a reliable global purchasing experience supported by professional logistics and product expertise.

Buying Surron Electric Motorcycles

2. What Surron electric motorcycle models are available?

We provide access to a wide range of Surron electric motorcycle models designed for different riding styles, environments, and customer requirements.

Popular models include:

Surron Light Bee Series

The Light Bee platform is known for its lightweight design, agile handling, and versatility. It is widely used for:

• Trail riding
• Urban commuting
• Recreational riding
• Beginner and intermediate riders

Surron Ultra Bee Series

The Ultra Bee delivers increased performance, stronger chassis construction, and improved off-road capability. It is designed for riders seeking:

• Higher torque output
• Longer riding range
• Advanced suspension performance
• More demanding terrain capability

Surron Storm Bee Series

The Storm Bee represents a larger performance-focused electric motorcycle platform built for experienced riders who require:

• Higher power output
• Full-size motorcycle ergonomics
• Advanced off-road capability
• Professional-level performance

Other Surron Models and Configurations

Availability may vary depending on market requirements, regulations, and production schedules. Customers can contact our distribution team for current model availability, specifications, and regional compatibility.

Purchasing Process

3. How can I purchase a Surron electric motorcycle?

Purchasing a Surron electric motorcycle through our global distribution platform is designed to be straightforward.

The typical process includes:

Step 1: Select Your Model

Choose the motorcycle model, configuration, and quantity required.

Customers can purchase:

• Individual units
• Multiple motorcycles
• Wholesale quantities
• Dealer inventory packages

Step 2: Confirm Specifications

Before shipment, our team confirms:

• Model version
• Battery configuration
• Regional requirements
• Required documentation
• Shipping destination

Step 3: Receive Order Confirmation

Once specifications are confirmed, customers receive:

• Product details
• Commercial invoice
• Payment instructions
• Shipping arrangements

Step 4: Production and Quality Inspection

Before dispatch, motorcycles undergo inspection procedures to verify:

• Mechanical condition
• Electrical systems
• Battery condition
• Packaging requirements

Step 5: International Shipment

After preparation, the motorcycle is shipped using the selected logistics method with tracking and shipping documentation provided.

International Shipping

4. Do you ship Surron motorcycles worldwide?

Yes. We provide international shipping solutions for customers across multiple continents, including:

North America

Including:

• United States
• Canada
• Mexico

Europe

Including:

• United Kingdom
• Germany
• France
• Netherlands
• Spain
• Italy
• Scandinavian countries
• Eastern European markets

Asia-Pacific

Including:

• Australia
• New Zealand
• Japan
• Southeast Asian markets

Africa

Including:

• South Africa
• Kenya
• Tanzania
• Mauritius
• Other developing electric mobility markets

South America

Including:

• Brazil
• Chile
• Argentina
• Other regional markets

Shipping availability depends on destination regulations, battery transportation requirements, customs procedures, and local import requirements.

Our logistics team helps customers select the most suitable shipping method based on:

• Delivery speed
• Cost efficiency
• Import requirements
• Destination regulations

5. What international shipping options are available?

We offer multiple international shipping solutions depending on customer location and requirements.

Air Freight

Best suited for:

• Spare parts
• Accessories
• Small urgent shipments

Advantages:

• Faster delivery times
• Suitable for urgent replacements

Sea Freight

Most commonly used for motorcycles due to size, battery regulations, and cost efficiency.

Available options include:

Container Shipping

Suitable for:

• Dealers
• Distributors
• Bulk purchases

Common container options include:

• 20ft containers
• 40ft containers

LCL (Less Than Container Load)

Suitable for:

• Smaller orders
• Mixed shipments

DDP Shipping (Delivered Duty Paid)

DDP shipping provides a simplified solution where logistics arrangements include customs handling and delivery to the destination address where available.

FOB / CIF Shipping

For experienced importers and distributors, FOB and CIF arrangements are available depending on destination port and customer requirements.

Shipping Timeframes

6. How long does international Surron shipping take?

Delivery times depend on:

• Destination country
• Shipping method
• Customs clearance
• Port congestion
• Local transportation

Typical estimates:

Express Air Shipping

Approximately several days to two weeks depending on destination.

Sea Freight

Usually several weeks depending on:

• Departure port
• Destination port
• Vessel schedule
• Customs processing

Customers are provided with shipping information and documentation to monitor the progress of their shipment.

Packaging and Protection

7. How are Surron motorcycles packaged for international shipping?

Every motorcycle is prepared according to international transportation requirements.

Packaging procedures typically include:

• Protective motorcycle frame packaging
• Secure battery handling
• Component protection
• Moisture prevention measures
• Reinforced shipping crates where required

Before shipment, motorcycles are inspected to ensure they are properly prepared for long-distance transportation.

The objective is to ensure the motorcycle arrives safely while minimizing the risk of:

• Cosmetic damage
• Transportation impact
• Packaging-related issues

Wholesale and Dealer Purchases

8. Can businesses purchase Surron motorcycles wholesale?

Yes. We support wholesale customers, retailers, and businesses interested in expanding into electric motorcycles.

Wholesale customers can benefit from:

• Bulk purchasing options
• Dealer support
• Product information
• Spare parts availability
• Marketing resources
• International logistics assistance

Dealer partnerships are suitable for:

• Motorcycle dealerships
• Powersports retailers
• Electric mobility companies
• Rental businesses
• Adventure tourism operators

Businesses interested in becoming distribution partners can contact our team to discuss requirements, available models, and regional opportunities.

9. What payment methods are available when purchasing Surron motorcycles?

We provide flexible payment solutions designed for both individual buyers and international business customers.

Available payment methods may include:

• Bank wire transfer (T/T)
• Business payments
• Wholesale purchase payments
• Other approved payment solutions depending on customer location

For international motorcycle orders, payment structures may vary depending on:

• Order quantity
• Destination country
• Shipping method
• Customer relationship
• Dealer requirements

Before completing payment, customers receive detailed documentation including:

• Product quotation
• Order confirmation
• Commercial invoice
• Shipping information
• Payment instructions

For wholesale and dealer customers, our team can provide structured purchasing solutions designed to support long-term partnerships and consistent inventory supply.

Battery Shipping & International Transportation

10. How are Surron lithium batteries shipped internationally?

Lithium-ion batteries require special handling during international transportation because they are classified as regulated dangerous goods under international shipping standards.

Our logistics process follows required transportation procedures, including:

• Proper battery classification
• Approved packaging methods
• Required shipping declarations
• Battery documentation preparation
• Carrier compliance requirements

Electric motorcycles containing lithium batteries require specific handling depending on whether they are transported by:

• Sea freight
• Air freight
• Land transportation

Our logistics team helps coordinate the correct shipping method based on destination regulations and transportation requirements.

Compliance Documentation

11. What documents are provided when purchasing a Surron motorcycle?

International motorcycle shipments require proper documentation for customs clearance, transportation, and possible registration.

Depending on the model, destination country, and customer requirements, documentation may include:

Commercial Invoice

Provides:

• Buyer information
• Seller information
• Product description
• Quantity
• Declared value
• Transaction details

Packing List

Includes:

• Package dimensions
• Weight information
• Product quantities
• Shipment details

Bill of Lading (Sea Freight)

Used for ocean transportation and includes:

• Vessel information
• Port details
• Shipment identification

Air Waybill (Air Freight)

Used for air shipments.

Battery Documentation

May include:

• Battery specifications
• Safety information
• Transportation documentation

Technical Documents

Depending on market requirements:

• Product specifications
• User manuals
• Technical information
• Compliance certificates

Customers should confirm their country’s import requirements before ordering.

Certification & Road Compliance

12. Do Surron motorcycles come with compliance certificates?

Compliance requirements depend on the motorcycle model, intended use, and destination country.

Different markets have different requirements regarding:

• Road registration
• Vehicle classification
• Power limits
• Speed restrictions
• Safety equipment

Certain road-legal versions may require documentation such as:

• Certificate of Conformity (CoC)
• Vehicle identification information
• Technical specifications
• Lighting and safety compliance information

Off-road models may follow different requirements because they are not intended for public road registration.

Our team assists customers by providing available documentation and helping them understand the requirements applicable to their market.

13. What is the difference between off-road and road-legal Surron models?

Surron motorcycles are available in different configurations depending on market regulations and intended usage.

Off-Road Models

Designed primarily for:

• Private land riding
• Trails
• Recreation
• Competition environments

Typical characteristics:

• Higher performance capabilities
• Fewer road-required components
• Different regulatory classification

Road-Legal Models

Designed to comply with public road requirements.

Depending on country regulations, they may include:

• Approved lighting systems
• Indicators
• Mirrors
• Speed limitations
• Registration-related equipment

Before purchasing, customers should confirm local regulations to ensure the selected model matches their intended use.

Customs & Importation

14. Will I have to pay customs duties and import taxes?

Import costs depend entirely on the destination country.

Possible charges include:

• Import duties
• VAT/GST
• Customs processing fees
• Inspection fees
• Local transportation costs

Different countries apply different tariff classifications for electric motorcycles and components.

Customers should consult their local customs authority or import agent to understand their specific obligations.

For certain shipping solutions, such as DDP where available, customs handling and import-related charges may be included as part of the transportation arrangement.

15. Do you help customers with customs clearance?

Yes. We support customers by providing the necessary shipping documentation required for customs processing.

Support may include:

• Commercial invoices
• Packing lists
• Shipping documents
• Product information
• Battery documentation

For professional importers, dealers, and distributors, we can coordinate with logistics partners experienced in international electric motorcycle transportation.

However, final customs approval always depends on the regulations and decisions of the destination country’s authorities.

Vehicle Identification & Registration

16. Are VIN numbers provided with Surron motorcycles?

Vehicle identification requirements depend on the model and destination market.

Where applicable, motorcycles may include identification information required for:

• Registration
• Insurance
• Customs processing
• Ownership records

Customers planning to register their motorcycle for road use should verify local requirements before purchasing.

Registration rules vary significantly between countries, states, and provinces.

17. Can I register a Surron motorcycle in my country?

Registration depends on:

• Motorcycle model
• Local vehicle classification
• Road regulations
• Available compliance documentation

Some markets allow registration of specific road-legal versions, while others restrict certain electric motorcycles to private property or off-road use.

Before purchasing, customers should check:

• Maximum permitted power
• Speed requirements
• Safety equipment rules
• Licensing requirements
• Inspection procedures

Our team can provide available technical information to assist customers with understanding their market requirements.

Warranty & Support

18. What warranty support is available for Surron motorcycles?

Warranty coverage depends on:

• Product model
• Market
• Purchase agreement
• Component involved

Warranty support may cover manufacturing-related issues involving:

• Electrical components
• Mechanical components
• Factory defects

Warranty does not normally cover damage caused by:

• Accidents
• Incorrect modifications
• Abuse
• Racing use
• Improper maintenance
• Water damage beyond product limitations

Customers should follow recommended maintenance procedures to ensure long-term reliability.

19. Do you provide spare parts and replacement components?

Yes. We support customers with access to a wide range of Surron replacement parts and accessories.

Available categories include:

Electrical Components

• Controllers
• Displays
• Wiring components
• Battery-related parts

Chassis Components

• Body panels
• Suspension parts
• Wheels
• Braking components

Drivetrain Parts

• Chains
• Chain guides
• Sprockets
• Drive components

Accessories

• Protective equipment
• Graphics
• Performance upgrades

Maintaining spare parts availability helps riders, dealers, and service centers keep motorcycles operating efficiently.